Terms of Service

By accessing or using BoothZen (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you (the user) and BoothZen. By creating an account, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy.

BoothZen is a software-as-a-service (SaaS) booking management platform designed specifically for photo booth operators. The Service provides tools for managing bookings, customers, equipment, staff, payments, contracts, and customer-facing booking portals.

The Service is provided via the websites boothzen.com and boothzen.com, and may include web applications, APIs, and related services.

To use the Service, you must create an account. By registering, you agree that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction.
• You are responsible for maintaining the security of your account credentials. You must not share your password or allow others to access your account.
• Each business should have one account, though you may invite multiple team members as users under that account.
• All information you provide during registration must be accurate, current, and complete. You must update your information if it changes.

We reserve the right to suspend or terminate accounts that contain false or misleading information.

• A free plan is available with usage limits on bookings, equipment, and features. Details of current plan limits are available on our pricing page.
• Paid plans are billed monthly or annually, at your choice. Annual plans offer a discount compared to monthly billing.
• All prices are displayed in GBP (British Pounds). If you pay in another currency, the amount will be converted at the prevailing exchange rate at the time of checkout.
• New paid accounts receive a 14-day free trial of paid features. Operators switching from another platform may be eligible for an extended 30-day trial.
• You may cancel at any time. There are no long-term contracts or cancellation fees.

• All payments are processed securely via Stripe. We do not store your card details.
• Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date.
• Refunds are available at our discretion within 14 days of a payment. After 14 days, no refunds will be issued for the current billing period.
• We will communicate any price changes at least 30 days in advance via email. Price increases will not take effect until your next billing cycle after the notice period.
• Existing subscribers are grandfathered on their current pricing for as long as their subscription remains active and uninterrupted.

You agree not to:

• Use the Service for any illegal or unauthorised purpose, or in violation of any applicable laws or regulations.
• Abuse API rate limits or attempt to overload the Service through automated or excessive requests.
• Attempt to access other users' data, accounts, or systems without authorisation.
• Scrape, reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive source code from the platform.
• Use the Service to send spam, unsolicited communications, or malicious content.
• Misrepresent your identity or impersonate another person or business.

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.

• You own your data. All content you create, upload, or enter into the Service (including bookings, customer records, templates, and branding) remains your property.
• By using the Service, you grant us a limited licence to process your data solely for the purpose of providing and improving the Service.
• You can export your data at any time using our built-in CSV export tools. We will never hold your data hostage.
• As a photo booth operator using our platform, you are the data controller for the personal data your customers provide through your booking forms. We act as a data processor on your behalf, processing this data according to your instructions and these Terms.

As a photo booth operator using BoothZen, you acknowledge and agree that:

• You are the data controller for the personal data your customers provide through booking forms, contact forms, and other customer-facing features powered by the Service.
• You must ensure that you have appropriate privacy notices on your booking forms, informing your customers how their data will be collected, used, and stored.
• You are responsible for handling data subject requests from your customers (e.g., requests to access, rectify, or delete their personal data).
• We process your customers' data on your behalf as a data processor, in accordance with your instructions and applicable data protection law.
• You must not use the Service to collect sensitive personal data (e.g., health data, political opinions, biometric data) unless you have obtained explicit consent from the data subjects and have a lawful basis for doing so.

BoothZen acts as a Data Processor for Operator's customer data. The Operator is the Data Controller. The Data Processing Agreement (DPA), available at /dpa, forms part of these Terms and is hereby incorporated by reference. By accepting these Terms you also accept the DPA.

The DPA sets out our obligations under Article 28 of the UK GDPR / EU GDPR, including processing only on documented instructions, confidentiality, sub-processor commitments, assistance with data subject requests, breach notification, and the technical and organisational measures we apply to your data.

A current list of approved sub-processors is published at /sub-processors. We will provide at least 30 days' advance notice of any addition or replacement of a sub-processor.

• The BoothZen platform, brand, logo, and source code are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.
• Your content remains yours. Any branding, templates, designs, images, or booking data you create or upload through the Service belongs to you.
• Templates and designs you create within the platform remain your intellectual property and you may continue to use them even if you leave the Service.

• White-label and custom domain features are available on Business and Enterprise plans.
• Custom domains must be domains you own or have authority to use. You are responsible for DNS configuration as instructed.
• We provide SSL certificates for custom domains at no additional cost, provisioned automatically via Let's Encrypt.
• White-label functionality removes BoothZen branding from customer-facing pages (booking forms, customer portal, email notifications), allowing your brand to take centre stage.

• API access is available on the Enterprise plan.
• Rate limits apply to all API endpoints. Exceeding rate limits may result in temporary throttling or suspension of API access.
• API keys are confidential. You must not share, publish, or embed API keys in client-side code. If you believe an API key has been compromised, you must regenerate it immediately.
• We reserve the right to modify or deprecate API endpoints with reasonable notice.

• The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We are not liable for lost bookings, revenue, or data resulting from your misconfiguration of the Service, your failure to maintain accurate records, or your failure to maintain backups.
• Our maximum aggregate liability to you for any claims arising from or relating to the Service shall not exceed the total fees you have paid to us in the 12 months preceding the claim.
• We are not liable for third-party service outages, including but not limited to Stripe, email delivery providers, SMS providers, or hosting infrastructure beyond our direct control.

• We aim to maintain 99.9% uptime for the Service, excluding scheduled maintenance windows.
• Scheduled maintenance will be communicated in advance via email or in-app notification, and will be performed during off-peak hours where possible.
• We are not liable for downtime caused by factors beyond our reasonable control, including but not limited to natural disasters, internet outages, DDoS attacks, or third-party service failures.

• You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period.
• We may terminate your account for violation of these Terms. Unless the violation poses an immediate risk (e.g., security breach, illegal activity), we will provide reasonable notice and an opportunity to remedy the issue.
• Upon termination, you will have 30 days to export your data using our built-in export tools. We will send you a reminder before this window closes.
• After 30 days, your data will be permanently deleted from our systems, except where retention is required by law.

• These Terms are governed by and construed in accordance with the laws of England and Wales.
• The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.
• Before initiating legal proceedings, we encourage both parties to attempt to resolve disputes informally by contacting us at [email protected]. We commit to responding within 14 business days.

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Non-material changes (e.g., formatting, clarifications that do not alter your rights or obligations) may be made without notice.

If you have any questions about these Terms of Service, please contact us: