Question 1

What is BoothZen?

Accepted Answer

BoothZen is a booking, CRM, and business management platform built specifically for photo booth operators. It replaces the spreadsheet, the contract template, the calendar, and the WhatsApp group with a single calm system. Plans start at £0/month free and scale to £79/month for multi-operator teams.

Question 2

How much does BoothZen cost?

Accepted Answer

Four plans: Free at £0/month (real features, not a trial), Starter at £19/month, Pro at £39/month, and Team at £79/month. Every plan has zero per-booking fees — the price you see is the price you pay regardless of how many weddings you run.

Question 3

Is there a free plan?

Accepted Answer

Yes. The Free plan is permanent, not a 14-day trial. It includes online booking, lead management, e-contracts, and the customer portal. No credit card required to start.

Question 4

Do you charge per-booking fees?

Accepted Answer

No. Unlike BoothBook, we don’t charge per-booking fees. Run 2 weddings a month or 200 — your monthly subscription does not change. The savings on a busy summer alone often cover several years of BoothZen.

Question 5

Can I import my existing customers?

Accepted Answer

Yes. Upload a CSV, paste a website URL for our AI to scan, or have us migrate from your current tool. We can personalise email templates and contract clauses against the imported data so you keep the customer history that matters.

Question 6

How long does setup take?

Accepted Answer

About 30 seconds. Paste your existing website URL, our AI reads your services, packages, and pricing, then drafts a fully configured tenant for you. You review, tweak the bits you don’t like, and you’re live.

Question 7

Do you handle VAT?

Accepted Answer

Yes. UK operators can register a VAT number against their tenant; quotes, invoices, and the customer portal all show VAT-inclusive pricing per Consumer Rights Act expectations. Once your turnover crosses the £90,000 VAT threshold, the platform tracks taxable supplies for your accountant.

Question 8

Can I send contracts?

Accepted Answer

Yes. Built-in e-contracts with electronic signatures, audit trail, and automatic reminders. Operators can tweak templates per package or per booking; the customer signs from any device and gets a signed PDF copy by email.

Question 9

What payment processors do you support?

Accepted Answer

Stripe and PayPal globally, plus Mollie for UK + EU operators who prefer SEPA Direct Debit and Bacs. All processors collect deposits and balances directly into your bank account — BoothZen never holds your money.

Question 10

Do you offer a refund?

Accepted Answer

Yes. 30-day money-back guarantee on every paid plan, no questions asked. Cancel inside 30 days and we refund the full subscription charge to your card.

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